Utilized automated computer system to maintain overall control of income. Answered phones and learned how to operate the telephone switchboard to forward calls, put on hold, and take messages. Worked at reception area greeting guests for our nursing home - which was called the Living Center. Processed patient payments based on insurance guidelines. Used overhead paging system to make announcements, sound medical emergency codes, and alert parties to visitors and/or phone calls. Apply to jobs in United Arab Emirates and Post your resume now on Vacancies Operated telephone switchboard for all three companies, directing calls for over 50 employees. Used computer software to check guests in and out, and handle cash and credit card transactions accurately and confidently. Delegated calls to appropriate departments. Requested medical records, verified insurance and maintained charts by overseeing billing information. Worked telephone switchboard to answer/transfer as necessary. Updated and created office documents: Office Administrative Policy, HIPAA, Medical Records Release, Demographics, etc. Operated telephone switchboard; answering, screening, or forwarding calls. Assisted with general office duties such as answering phones, filing, and greeting patients. Developed PowerPoint presentation and materials for industry specific continuing education seminars. Performed various administrative office responsibilities including: greeting patients, scheduling appointments, verifying patient medical insurance, faxing and filing. Contributed to increasing customer service satisfaction by completing daily plans submitted by the managerial team. Earned Star Award for being able to excel as an employee and improving patient care. Collected and verified insurance eligibility online or with EHI/EMR system to see if patient was active or not. Handled greeting guests and registered and issued keys as well as managed queries from guests. Checked Insurance Eligibility for all Insurances upon scheduling patients. Trained other employee's to use the POS Terminals, providing guest services, and confirming room reservations. Answered telephone calls and provided accurate information to patients. Assisted with patient registration by receiving patient demographics and insurance information. Collected and posted patient payments, maintained accounts receivable and mailed bills to patients. Managed from desk activities including scheduling appointments. Greeted and provided customer service to guests, handled guest issues, consulted with new members and sold memberships. Transferred medical insurance billing information to computer system and collected co-pays as required. Performed bookkeeping duties, such as collections, preparing and sending financial statements and bills. Managed front office and supervised office personnel while performing all aspects of front desk and back office duties, including billing. Handled guest services switch board, screen and forward phone calls, took messages and schedule/change reservations. Desk Receptionist Resume Examples Desk Receptionists work at the front desk area of a company and are responsible for greeting and guiding guests. Assisted with patient check-in for approximately 25 specialty physicians. Managed front desk and flow of office while greeting patients. Required skills for a receptionist job can vary based on the industry, but some are common to most companies. Answered and initiate inbound/outbound calls and transferred calls or took detail messages and forward to appropriate staff. Attended to telephone calls requesting pricing and room availability. Started off in a sales capacity to attract new membership, combining it with Front Desk Reception. Cleaned rooms, answered phone calls, booked rooms, cleaned lobby, answer phones, inventory. Assigned and tasked home care referrals to office Patient Care Managers and field staff nurses and therapists. Balanced cash drawer and credit card machine, prepared cash deposit and closed out credit card transactions each day. Coordinated with housekeeping to ensure all special requests were handled promptly. Approximately 25% of receptionists work part-time. Translated specific objectives and needs into computer systems requirements. Used software applications to prepare and update medical reports, invoices, financial statements, etc. Signed up new memberships and explained policies and benefits in joining You Fit as well ways to improve their workouts. You’re their first impression of your employer. Managed, screened, answered and directed incoming and outgoing calls. Performed administrative and clerical support tasks for community, including updating resident rosters and distributing mail. Completed new memberships and emergency intakes. 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